Terms & Conditions for 35bg — Please Read Before Playing

Acceptance of Terms

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and 35bg ("we", "us", "our", "the Platform"). This Agreement governs your access to and use of the 35bg website, mobile-optimised web application, all gaming products, the sportsbook, the cashier, and any promotional programmes offered under the 35bg brand.

By completing the registration process, clicking any "I Agree" checkbox, making a first deposit, or simply continuing to use the platform after any amendment to these terms, you unconditionally accept this Agreement in its entirety. Acceptance is personal to you and is non-transferable.

35bg reserves the right to update, amend, or replace any provision of these Terms & Conditions at any time. The most current version will always be available at https://35bg.io/terms-conditions and will carry an updated effective date. Continued use of the platform following notification of changes constitutes your acceptance of the revised terms.

Eligibility & Age Restriction

The 35bg platform is strictly available to individuals who meet all of the following eligibility criteria:

• You are aged 21 years or older at the time of registration and at all subsequent times during your use of the platform.
• You are accessing the platform voluntarily for personal entertainment purposes only.
• You are not subject to a self-exclusion order — whether imposed by 35bg or by your own voluntary request — that remains in effect.
• You have not been previously suspended or permanently banned from the 35bg platform.
• You are not acting as an agent or representative of any third party.
• You do not hold any employment, consultancy, or ownership interest in 35bg or any of its affiliated technology partners, game studios, or payment processors in a capacity that gives you access to non-public platform data.

Age Verification

35bg enforces a strict 21+ age policy. During the account registration and KYC (Know Your Customer) verification process, you will be required to submit government-issued identity documentation — such as a National Identity Card (NID), passport, or driving licence — confirming your date of birth. Accounts for which satisfactory age verification cannot be completed will be suspended, and any balance held in those accounts will be frozen pending resolution.

If 35bg subsequently discovers that a registered user was under the age of 21 at any point during their use of the platform, the account will be permanently closed, all deposits will be refunded where technically practicable, all winnings will be forfeited, and the matter may be referred to appropriate authorities.

Account Registration

Each individual may hold only one (1) registered account on the 35bg platform. The creation of duplicate, multiple, or linked accounts by the same individual — regardless of the device, IP address, payment method, or identity documents used — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances.

Registration Requirements

When creating your 35bg account, you agree to provide accurate, complete, and current information, including but not limited to:

• Your full legal name as it appears on your government-issued identification.
• A valid email address that you own and regularly access.
• Your date of birth.
• A mobile number registered in your name — preferably your bKash, Nagad, or Rocket number for seamless payment processing.
• Your residential address, including division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. 35bg will never ask for your password via email, live chat, or any other communication channel. Any activity conducted through your account — whether authorised by you or not — is your responsibility until such time as you notify 35bg of a suspected security breach by contacting [email protected].

35bg strongly recommends enabling two-factor authentication (2FA) on your account and using a strong, unique password that is not shared with any other online service. In the event you suspect that your account has been compromised, you must notify us immediately.

KYC Verification

35bg operates a mandatory KYC verification programme. All accounts must complete identity verification before withdrawing funds. 35bg reserves the right to request KYC documentation at any stage — including at registration, at the time of a first withdrawal, when suspicious activity is detected, or as part of a routine compliance audit. Failure to provide requested documentation within the stipulated timeframe will result in account suspension.

Deposits & Withdrawals

All financial transactions on the 35bg platform are conducted in Bangladeshi Taka (BDT). 35bg supports deposits and withdrawals via the following payment methods:

• Mobile Money: bKash, Nagad, Rocket, Upay
• Internet Banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (where supported)

Deposits

Minimum deposit amounts and maximum single-transaction limits are published in the cashier section of your account and may vary by payment method. Deposits are typically credited to your 35bg wallet instantly upon confirmation from the payment processor. 35bg is not responsible for delays caused by third-party payment providers, mobile network outages, or bank processing times.

All deposits must be made from payment accounts registered in your own name. Deposits from third-party accounts are prohibited. If a deposit is made from an account not in your name, 35bg reserves the right to void the deposit, reverse the transaction, and suspend your account pending investigation.

Withdrawals

Withdrawal requests are processed to bKash and Nagad within five to thirty minutes during Bangladesh Standard Time (BST, UTC+6) business hours for verified accounts. Withdrawals to bank accounts may take one to three business days depending on the receiving institution's processing schedule.

Before a withdrawal can be processed, you must have: (a) completed full KYC verification; (b) met any applicable wagering requirements attached to bonus funds; and (c) not triggered any pending review flags on your account. 35bg reserves the right to conduct additional security checks before releasing funds, particularly for large withdrawals or first-time withdrawal requests from a new payment method.

Transaction Limits

Minimum and maximum transaction limits apply to all deposits and withdrawals. These limits are published in the cashier section and may be adjusted from time to time. Players who wish to discuss limit increases for verified accounts should contact [email protected].

Bonuses & Promotions

35bg offers a range of bonuses and promotional programmes to eligible registered players, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotional events tied to occasions such as Eid, Pohela Boishakh, the BPL cricket season, and Victory Day. All bonuses are subject to the following general conditions unless the specific promotion's terms explicitly state otherwise.

General Bonus Terms

• All bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated clearly in each promotion's specific terms.
• Bonuses may only be claimed once per player, per household, per device, and per IP address unless the specific promotion explicitly states otherwise.
• 35bg reserves the right to withdraw any bonus offer at any time, including after it has been credited to an account, if there is evidence of abuse, exploitation, or breach of these terms.
• Bonus funds are separate from real-money funds in your wallet. Real-money funds are used before bonus funds unless the platform's cashier logic specifies otherwise for a particular product.
• Bonuses are non-transferable and carry no cash value until wagering requirements are fully met.
• Maximum win limits may apply to bonus winnings. These limits are published in the specific terms of each promotion.

Welcome Bonus

The 35bg welcome bonus of up to ৳20,000 is available to new players making their first qualifying deposit. Full terms, including the minimum deposit threshold, wagering requirement, eligible games, and expiry period, are published on the promotions page. 35bg reserves the right to modify or withdraw the welcome bonus offer at any time without prior notice.

Bonus Abuse

Any player found to be exploiting bonuses through irregular betting patterns, hedging strategies, arbitrage, the use of multiple accounts, collusion with other players, or any other technique that 35bg determines, in its sole discretion, constitutes bonus abuse, will have their bonus and associated winnings voided and their account reviewed. Repeated instances may result in permanent account closure.

Game Rules & Fair Play

All casino games available on the 35bg platform — including but not limited to slots, Andar Bahar, Teen Patti, Roulette, Baccarat, Blackjack, Crazy Time, Fishing games, and the Wheel — are operated using independently certified Random Number Generator (RNG) software. The outcomes of all games are genuinely random and cannot be predicted, manipulated, or influenced by any player action, 35bg staff member, or third party.

Published Return-to-Player Rates

Each slot title and RNG casino game on 35bg has a published theoretical Return-to-Player (RTP) percentage. These figures represent the long-run statistical average payout of the game and are not guarantees of individual session outcomes. RTP percentages for individual games are available in the game information panel within the game lobby.

Sports Betting Rules

The 35bg cricket sportsbook and sports betting section operates under a set of sport-specific rules governing market settlement, void conditions, postponement policies, and dispute resolution procedures. These rules are published in the sportsbook help section and cover all major markets including BPL, T20 World Cup, IPL, and Bangladesh Tigers international fixtures. In the event of a discrepancy between displayed odds and the correct odds at the time of bet placement, 35bg reserves the right to void the affected bet and refund the stake.

Technical Malfunctions

In the event of a technical malfunction, server error, or connectivity failure during a game or betting session, 35bg's internal system logs will be used to determine the state of the game at the time of the interruption. 35bg's determination, made in good faith on the basis of those logs, shall be final. We are not liable for losses arising from technical failures attributable to the player's own device, internet connection, or mobile network.

Responsible Gaming

35bg is committed to promoting responsible gaming practices across all aspects of the platform. We believe that gaming should be a form of entertainment, not a source of financial or personal distress. The following tools are available to all registered players at no cost and can be activated at any time from the account settings panel.

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure reminders that alert you after a specified duration of continuous play.
• Loss Limits: Cap the total amount you can lose within a defined time period.
• Self-Exclusion: Request a self-exclusion period of between 30 days and 6 months during which your account will be locked and no marketing communications will be sent. Extensions beyond 6 months are available upon request.
• Permanent Closure: Request permanent account closure if you determine that you should not continue using the platform.

If you are concerned that your gambling is becoming a problem, or if someone you know is experiencing difficulties with gambling, please visit our Responsible Gaming page or contact our support team at [email protected]. Our support agents are trained to provide guidance and signpost appropriate external resources.

Prohibited Conduct

The following activities are strictly prohibited on the 35bg platform. Any player found to have engaged in prohibited conduct is subject to immediate account suspension, forfeiture of all balances, and potential legal action.

• Registering more than one account, including accounts registered under different names, email addresses, or payment methods.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with 35bg.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Engaging in match-fixing, spot-fixing, or any form of sports manipulation in connection with bets placed on the 35bg sportsbook.
• Collusion with other players to manipulate the outcome of any game, particularly in live dealer or multiplayer formats.
• Conducting transactions using stolen, fraudulently obtained, or unauthorised payment instruments.
• Using the platform in connection with any money laundering, terrorist financing, or other criminal activity.
• Attempting to reverse-engineer, hack, disassemble, or tamper with any component of the 35bg platform infrastructure.
• Exploiting software bugs or errors to gain unintended winnings. Any winnings derived from a known or suspected bug must be reported to [email protected] immediately; failure to do so constitutes fraudulent behaviour.
• Engaging in abusive, threatening, discriminatory, or harassing behaviour toward 35bg staff or other players via any communication channel.

Intellectual Property

All content on the 35bg platform — including but not limited to the 35bg brand name, logo, website design, game graphics, promotional artwork, written content, software, databases, and user interface elements — is the intellectual property of 35bg or its licensed third-party providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 35bg platform for personal entertainment purposes only. This licence does not grant you any right to copy, reproduce, distribute, publicly display, create derivative works from, or commercially exploit any content on the platform without the prior written consent of 35bg.

Game content, including graphics, sounds, and mechanics, belongs to the respective game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — and is licensed to 35bg for display on the platform. Use of game content outside the platform is not permitted.

Limitation of Liability

To the fullest extent permitted by applicable law, 35bg's total liability to you for any claim arising out of or in connection with your use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by you in the twelve (12) months immediately preceding the event giving rise to the claim.

35bg shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the platform, even if 35bg has been advised of the possibility of such damages.

35bg does not warrant that the platform will be available without interruption, error-free, or free of viruses or other harmful components. Scheduled maintenance periods will be communicated in advance where practicable. 35bg accepts no liability for losses arising from platform unavailability during maintenance windows or unplanned outages.

Privacy & Data Protection

35bg collects, processes, stores, and protects your personal data in accordance with our Privacy Policy, which forms an integral part of this Agreement and is available at https://35bg.io/privacy-policy. By accepting these Terms & Conditions, you also accept the terms of the Privacy Policy.

35bg uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal data collected during registration and KYC verification is used solely for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the provision of our services. We do not sell your personal data to third parties.

Your financial transaction data — including deposit amounts, withdrawal requests, and payment method identifiers — is processed securely and retained for the minimum period required by applicable financial regulations and anti-money laundering obligations.

Amendments to These Terms

35bg reserves the right to amend, supplement, or replace these Terms & Conditions at any time. When material changes are made, 35bg will notify registered players via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect, except where immediate changes are required to comply with applicable law or to address an urgent security or fraud risk.

The version of the Terms & Conditions in effect at the time of any dispute shall govern that dispute, unless the relevant provisions were amended after the dispute arose, in which case the most recently accepted version shall apply.

It is your responsibility to check the Terms & Conditions periodically for updates. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. If you do not accept an amended version of the Terms & Conditions, you must stop using the platform and close your account by contacting [email protected].

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of a dispute arising out of or in connection with your use of the 35bg platform, you agree to first attempt to resolve the matter informally by contacting our support team at [email protected]. 35bg will endeavour to respond to all formal complaints within five (5) business days.

If a dispute cannot be resolved through informal negotiation within thirty (30) days of first notification, either party may pursue resolution through applicable dispute resolution mechanisms. Nothing in this clause limits either party's right to seek urgent injunctive or other equitable relief before any competent authority.

The English-language version of these Terms & Conditions is the definitive, authoritative version. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.

Contact Information

If you have questions, concerns, or complaints relating to these Terms & Conditions, please contact the 35bg support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including public holidays
• Response Time (Live Chat): Under 3 minutes typical first response
• Response Time (Email): Within 24 hours for general queries; within 5 business days for formal complaints
• Platform URL: https://35bg.io

All formal complaints must be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". Please include your full name, account username, a clear description of the issue, and any supporting evidence (screenshots, transaction references, dates, and times in BST).