Responsible Gaming at 35bg — Play Smart, Stay in Control
35bg believes that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial hardship or personal distress. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to keep their gaming experience safe and healthy.
Our Commitment to Safe, Enjoyable Gaming
At 35bg, responsible gaming is not a legal formality — it is a core part of how we operate. We believe that every player across Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal, deserves a fair, transparent, and safe gambling environment. Our platform is built on the principle that the vast majority of players enjoy 35bg as a fun leisure activity, and our job is to help keep it that way.
Gambling becomes a problem when it stops being a choice and starts feeling like a compulsion — when chasing losses, borrowing money to fund bets, or hiding gambling activity from family members become part of the experience. Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The good news is that with the right awareness, tools, and support, it can be addressed and overcome.
This page outlines everything 35bg does to promote responsible gaming, including the practical tools available on your account, the warning signs every player should recognise, and the steps to take if you or someone you know needs help. We encourage all players to read this page thoroughly and to make use of the tools described here — they exist for your benefit.
What Is Responsible Gaming?
Responsible gaming refers to a set of behaviours, attitudes, and platform tools that help players maintain control over their gambling activity. A responsible player:
- Sets a personal budget before playing and sticks to it — whether that is ৳500 or ৳5,000 per session.
- Treats gambling as entertainment, not as a way to make money or solve financial problems.
- Takes regular breaks and does not allow gambling sessions to interfere with work, family, or sleep.
- Never chases losses — accepting that losing is a normal part of gambling and walking away when the session budget is spent.
- Is aware of how much time and money they spend on gambling each week.
- Knows when to use the self-exclusion or deposit-limit tools if they feel things are getting out of control.
35bg actively supports all of these behaviours through the account tools, communication policies, and support resources described on this page.
The Odds Are Always Against You
It is important that all 35bg players understand a fundamental truth about gambling: all casino games and sports betting markets are designed with a mathematical edge in favour of the house. This edge — known as the return-to-player (RTP) percentage or the bookmaker's margin — means that over the long run, players will lose more than they win. 35bg uses certified RNG (Random Number Generator) technology audited by independent testing labs to ensure all outcomes are genuinely random and fair — but "fair" in this context means statistically unbiased, not that you are likely to profit over time. Please keep this in mind every time you play.
Understanding Problem Gambling
Problem gambling is characterised by a persistent inability to resist the urge to gamble, even when doing so causes significant harm to the individual's financial, emotional, or social wellbeing. It is recognised by health professionals as a behavioural condition that exists on a spectrum — from mild and early-stage to severe and entrenched.
In Bangladesh, as in many other markets, the social pressures around money and family obligations can make problem gambling particularly damaging. A player who begins to gamble with household money, takes loans to fund their betting, or lies to family members about their gambling activity is showing clear signs of a problem that requires attention. 35bg takes these risks seriously and has designed its responsible gaming programme with the specific circumstances of Bangladeshi players in mind.
If you answer "yes" to several of the questions in the self-assessment section below, we strongly encourage you to contact our support team or take a break from the platform using our time-out or self-exclusion tools.
Is Gambling Becoming a Problem?
Honestly consider whether any of the following statements apply to you. If several feel familiar, it may be time to seek support.
Do you gamble more than you originally intended, or find it difficult to stop once you have started?
Have you ever returned to gambling after losing money in order to win it back?
Do you hide your gambling activity or the amount you spend from family members or close friends?
Have you ever borrowed money, sold possessions, or used savings intended for essential expenses to fund gambling?
Has gambling caused arguments, tension, or distress in your personal or professional relationships?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you ever missed work, studies, or important family commitments because of gambling?
Do you use gambling as a way to escape stress, anxiety, depression, or difficult life situations?
Warning Signs of Problem Gambling
Recognising the early warning signs is the first step toward regaining control. If you notice several of these behaviours in yourself or someone you care about, it is time to take action.
Spending more money on gambling than you can realistically afford to lose, or exceeding your own personal budget repeatedly.
Chasing losses by placing larger bets in an attempt to recover money already lost in a previous session.
Feeling anxious, irritable, or depressed when not gambling, or when attempting to cut down on gambling activity.
Borrowing money from friends, family members, or financial institutions specifically to fund gambling sessions.
Lying to people close to you about how often you gamble or how much money you have spent or lost.
Neglecting work, studies, family responsibilities, meals, or sleep because of extended gambling sessions.
Believing that a "big win" is always just around the corner and that persistent gambling will eventually produce a profit.
Using gambling to cope with emotional problems including stress, loneliness, anxiety, grief, or financial pressure.
Your Responsible Gaming Toolkit
35bg provides a comprehensive set of account-level tools that give you direct control over your gambling activity. These tools are available to all registered players at any time — no questions asked.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, the system will automatically decline any deposit that would exceed it. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions.
Self-Exclusion
If you feel you need a complete break from the 35bg platform, you can activate a self-exclusion period of 1 month, 3 months, 6 months, or permanent closure. During a self-exclusion period your account will be suspended, all marketing communications will cease, and you will not be able to log in or create a new account. To activate self-exclusion, contact [email protected].
Session Time Limits
Set a maximum daily session duration so that you are automatically logged out after a specified number of hours. You can also enable session reminder alerts that notify you at regular intervals — for example, every 30 or 60 minutes — so you remain conscious of how long you have been playing during any single visit to the platform.
Time-Out (Cooling-Off)
A time-out is a short-term break from the platform designed for players who need a brief pause without committing to a full self-exclusion period. Time-out options are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and all promotional messages are paused. You can request a time-out at any time by contacting our support team.
Loss Limits
In addition to deposit caps, you can set a maximum loss limit per day, week, or month. When your net losses for the period reach the configured threshold, 35bg will prevent further gameplay for the remainder of that period. This tool is particularly effective for players who want to enjoy the platform but need a hard safety net in place to prevent large losses in a single sitting.
Reality Checks & Account Review
Our customer support team is available 24 hours a day, 7 days a week to assist players who have concerns about their gambling behaviour. If you would like an honest review of your account activity — including a summary of your deposit, withdrawal, and loss history — simply contact [email protected]. We will never judge or penalise you for asking; we are here to help.
35bg's Responsible Gaming Commitments
Responsible gaming is not just about giving players tools — it is about building a culture of care into every aspect of the platform. Here are the concrete steps 35bg takes to protect players proactively, before problems escalate.
Mandatory Age Verification for All Accounts
Every player must pass identity and age verification before they can deposit or play for real money. 35bg will not activate an account for anyone who cannot demonstrate they are 21 years of age or older, with no exceptions. Government-issued ID such as the Bangladesh National Identity Card (NID) is required.
Proactive Monitoring for At-Risk Behaviour
Our platform monitors player accounts for behavioural patterns associated with problem gambling — including rapid escalation of stakes, significantly increased session frequency, and unusual loss-to-deposit ratios. When these patterns are detected, our responsible gaming team may reach out proactively with support resources and tool recommendations.
No Marketing to Self-Excluded Players
Any player who activates a self-exclusion or time-out on their account is immediately removed from all marketing lists. They will receive no promotional emails, SMS campaigns, bonus notifications, or re-engagement messages for the duration of their exclusion period — and permanently if permanent closure is chosen.
Transparent Game Information
All games on the 35bg platform display their return-to-player (RTP) percentage and paytable information before play begins. We believe players should have access to clear, honest information about the statistical odds of every game they choose to play. No misleading claims about "easy wins" or "guaranteed returns" are made anywhere on the platform.
Staff Training on Responsible Gaming
All 35bg customer support agents receive dedicated training on recognising the signs of problem gambling and on how to handle sensitive support conversations with empathy and professionalism. Our team knows how to escalate concerns to the responsible gaming department and how to guide players toward appropriate tools and external resources.
Parental Controls & Underage Access Prevention
We strongly encourage parents and guardians to use internet filtering software to prevent underage individuals from accessing gambling websites. 35bg actively enforces underage access prevention through its KYC programme, but we recognise that household-level controls are an additional layer of protection that families in Bangladesh can and should use.
Need Help? We Are Here — 24 Hours a Day
If you are concerned about your own gambling behaviour, or about someone you care about, please do not wait until the situation becomes a crisis. Reach out to the 35bg responsible gaming support team at any time. All enquiries are handled with complete confidentiality and without any negative consequences to your account status.
You can also request activation of any responsible gaming tool — deposit limits, time-out, self-exclusion, or loss limits — by contacting us directly. Our team will action your request promptly, usually within one hour of receiving your message.
Available 24/7 including all public holidays. Response time for responsible gaming requests: within 1 hour. All communications handled confidentially.
Enjoy 35bg — Responsibly and on Your Terms
Now that you know the tools and support available to you, enjoy the full 35bg experience — cricket betting, slots, fishing games, the wheel, and live casino — with complete confidence that your wellbeing comes first.
21+ only. For adults aged 21 and above. If gambling is affecting your life, use our self-exclusion tools or contact [email protected].